FAQs

Frequently Asked Questions

If your order hasn't been settled and your order status is "Placed", you can cancel your order by visiting your order detail page. You can go to your order detail page by clicking the "Track Your Order" button in your order confirmation email.
If your order has been settled and your order status is "Processing", please contact our customer service at info@akidstar.com for order cancellation. We would love to help you.
If your order status is "Assorting" or "Shipped", your order can't be cancelled. If you need any help about return, please contact our customer service after your order has been delivered.

Yes, you can change your shipping details before the order is shipped by contacting our customer service with the 'chat with us' button which is on every page or emailing us at info@akidstar.com. But once the order is shipped, no modification can be made to your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

Akidstar offers hand-selected quality kids apparel, beauty, essentials, and more for you and your family. We have a huge inventory of hot popular items that never expire in our store! You can place orders whenever you want for these items.

We support drop shipping business, you can put our products on your website, and after a customer order, place an order onakidstar and ship it to your customer. We will not place any textual information about akidstar.

YES, of course.

1. Standard and Express delivery services are available for most of the countries that we ship to. Once you've selected your shipping country, you'll be able to see the available shipping methods.
2. You'll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped, so that you can follow its journey.

Placing an order at akidstar.com is easy, all you have to do is browse, add, and checkout. Browse akidstar.com by using the search bar, main menu, or homepage. We like to use plenty of pictures to give you the best idea of how each product looks and we also provide you with suggestions based on what you’ve browsed.

Add the item to your bag by selecting a size and color, choose how many you want, and then click the “add to cart” button. The item will be added to your cart and you can continue to shop. Checkout by clicking on the cart icon in the top right of the page. Here you can review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “CHECK OUT” button and follow the prompts

You can click the MY Account button to register or log in which is in the upper right corner.

If you are signed in to an account when you shop, you can add things to a wish list, save shipping addresses and payment details for easy checkout, as well as access tracking information.

Registered accounts can earn points, and points can be redeemed for coupons.

1. If you are an AKkidstar member, you may track your order by logging into your Akidstar account and clicking on Orders.

2. Click on Order Status on the top right of the page. Make sure to have your tracking number.

3. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Package" button to track your package. If you did not receive any shipment emails, please check your spam filter.

1. If you are an Akidstar member, you may view the status of your order by logging into your Akidstar account and clicking on Orders.
2. Click on Order Status on the top right of the page. Please make sure to have your order number and email address.
3. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up-to-date order status. If you cannot receive an email from us, please check your spam filter.
4. Please allow 24 to 48 hours for your order status to change.

Safeguarding your personal information is our first priority. Akidstar guarantees 100% secure ordering for all customers.

To protect you and your personal information, Akidstar uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure e-commerce transactions. The SSL technology works for safeguarding personal information, such as credit card numbers, names, and address information in our system.

You are also protected by the Fair Credit Billing Act, which prohibits your bank from charging your credit card for more than $50.00 of any unauthorized charge.

Furthermore, Akidstar never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system.

Akidstar promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at info@akidstar.com.